Terms & Conditions

Terms and Conditions of online trading for alanespey.com
 
All prices quoted are in £ GBP Pounds Sterling (UK Pounds)
We reserve the right to change our prices at any time.
 
Colours
Colours displayed are advisory, as they will vary between different computer monitors.
 
Tax
All prices quoted are inclusive of all UK taxes. It is the responsibility of customers residing outside the UK to pay any extra taxes due on the goods and we will not accept responsibility for any action taken by customs in your country. It is a requirement in the UK to include a customs docket, which notifies the customs authorities of the goods contained within the package.
 
Purchasing products online
Purchasing our products online couldn't be easier. Just browse our Catalogue using the tabs at the left of the page, and click on any items that you wish to buy. You then follow the staged process of adding them to the shopping cart and proceeding to the checkout.
 
An email confirming receipt of your order will be sent from alanespey.com, and this will provide a unique order reference.
 
Online Payment Methods
 
Shipping Costs (Postage and Packaging) & Delivery Times 
 
Postage and packaging costs will be added to the value of your order. For the initial period there will be a flat fee of £5 per order.

Packaging costs are included as part of the Postage and Packaging charge.

We reserve the right to change special offers on postage and packaging at any time.
 
 Order & Dispatch Process
Once an order has been received, you will automatically receive a confirmation email from alanespey.com, confirming receipt of order as well as order details.
 
We will endeavour to dispatch orders 1st class mail on the day of receipt of order (subject to the item being in stock). A confirmation email response will be sent by email to confirm that the item has been dispatched.

If we do not have your order in stock, we will tell you by either email or telephone at which point we can advise when the item will come into stock and discuss whether you require to cancel that part of the order or wait until it comes into stock.
 
Returns, Cancellation and Refund Policy
If you receive any product which is damaged or faulty we ask you to notify us within 14 days of receipt. We will subsequently advise of the method of returning the goods. We will pay for the return postage for faulty or damaged goods.
 
We will accept back any goods which are not satisfactory for any reason for a full refund providing they are in an un-used, un-opened and in an 'as new' condition within 10 days from the day after you receive the goods.
We reserve the right to stop repeat orders from customers who abuse this returns policy.
You also have an unconditional right to cancel your order within 7 working days from receipt of the goods without giving a reason and we will then refund your money as soon as possible but within 30 days of your cancellation and return of the goods. The cost of postage & packaging for returning the goods will be charged to the customer.
The above does not affect your statutory rights as a consumer.
 
Special Offers
alanespey.com will regularly be running special offers on specific product lines for limited time periods. These will be highlighted in emails that opted-in customers receive and will be highlighted on the website. We reserve the right to change these at any time.
 
Website Information
alanespey.com aim to ensure the information provided on this website relating to our products is accurate. alanespey.com makes no warranty or guarantee, either expressed or implied, regarding the completeness, accuracy, or timeliness of the information on this website nor its suitability for any purpose. 
 
Complaints Procedure
If you wish to make a complaint about our products or services, please send an email to info@alanespey.com. Please provide full details of any complaint. We aim to respond to your complaint that you might have within 5 working days.
 
n.b alanespey do not retain any credit or debit card details and this is dealt with by Protx(TM) on a secure server
 
 
Contact us
33 High Street
Newtownards,
Co.Down
BT23 7HS
Northern Ireland
Tel: +44 (0)2891814789
Email: info@alanespey.com